Terms of service
Terms of Service
These Terms of Service govern your use of the Perth Online Flooring website and any products or services made available through it.
By accessing our website or placing an order with Perth Online Flooring, you agree to these Terms of Service. If you do not agree with these terms, you must not use this website or purchase products through it.
We reserve the right to update or amend these Terms of Service at any time. Any changes will take effect once published on this website.
1. Products and Information
We make reasonable efforts to ensure that product descriptions, specifications, colours, images, prices and other information displayed on our website are accurate.
However, flooring is a natural or manufactured product and variations may occur between samples, photographs, batches and the product supplied.
Colours may also appear differently depending on lighting conditions, screen settings and individual devices.
Customers are responsible for reviewing all product specifications and ensuring that the selected product is suitable for their intended application before placing an order.
2. Pricing
All prices displayed on our website are in Australian Dollars (AUD) and include GST unless otherwise stated.
Prices may change at any time without prior notice.
The price applicable to an order will be the price displayed at the time the order is submitted and accepted by us.
Any obvious pricing, technical or typographical error may result in an order being cancelled or corrected.
If this occurs after payment has been made, we will contact the customer and arrange an appropriate refund where required.
3. Orders
Submitting an order through our website does not necessarily constitute acceptance of the order.
Once an order has been accepted and processing has commenced, including where stock has been allocated, ordered, transferred or prepared for collection, the order cannot be cancelled, changed or refunded due to change of mind or customer error.
Customers are responsible for confirming all product selections, quantities, colours, specifications and other order details before completing their purchase.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- stock information is incorrect;
- there has been a pricing or website error;
- payment cannot be verified;
- the order is suspected to be fraudulent; or
- we are otherwise unable to fulfil the order.
If we cancel an order because we are unable to fulfil it, any amount paid for the cancelled goods will be refunded.
Nothing in this section excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law that cannot legally be excluded.
4. Product Quantity and Pack Sizes
Flooring products are generally sold by the pack unless otherwise stated.
Pack coverage, square metre quantities and product dimensions are shown on the relevant product page where available.
Customers are responsible for calculating the quantity required for their project and allowing for appropriate wastage, cutting and installation requirements.
Perth Online Flooring is not responsible for additional costs resulting from insufficient quantities ordered by the customer.
Additional stock purchased at a later date may come from a different production batch and may have variations in colour, grain, texture or appearance.
5. Payment
Full payment must be made through the payment methods available at checkout unless otherwise agreed by us in writing.
An order will not be released for collection until cleared payment has been received.
6. Pickup
Perth Online Flooring operates primarily as an online supply-only flooring retailer.
Products are available for pickup from nominated pickup locations.
The applicable pickup location and order reference information may be provided to the customer after the order has been processed and confirmed.
Pickup locations may vary depending on the product, supplier and available stock.
Customers must not attend a warehouse or pickup location until they have received confirmation that their order is ready for collection.
Customers are responsible for arranging a suitable vehicle, appropriate loading capacity and safe transportation of the goods after collection.
7. Pickup Times and Storage
Orders must be collected within the timeframe advised by Perth Online Flooring or the applicable warehouse.
Where an order is not collected within the specified timeframe, additional storage, handling or re-handling charges may apply where reasonably incurred.
We are not responsible for delays caused by circumstances outside our reasonable control, including supplier delays, stock transfers, warehouse operations or transport disruptions.
8. Delivery
Unless specifically stated otherwise at the time of purchase, Perth Online Flooring does not provide delivery.
Customers are responsible for collecting their order from the nominated pickup location or arranging their own transport where permitted.
9. Installation
Perth Online Flooring is a supply-only retailer unless explicitly agreed otherwise in writing.
Installation is not included in the purchase price.
Customers are responsible for ensuring that flooring is installed correctly and in accordance with the manufacturer's installation instructions, relevant Australian standards and site requirements.
We strongly recommend that products are inspected before installation.
Flooring that has been installed, cut, altered or otherwise used may affect the remedies available where the issue should reasonably have been identified before installation, subject always to rights that cannot be excluded under Australian Consumer Law.
10. Inspection of Goods
Customers should inspect all products as soon as reasonably practicable after collection and before installation.
Any suspected damage, incorrect product or other issue should be reported to us as soon as possible, together with photographs and the relevant order information.
Customers should not install products that they reasonably believe may be defective, damaged or incorrect before contacting us.
11. Returns and Change of Mind
Perth Online Flooring does not offer returns, exchanges or refunds for change of mind, incorrect quantity calculations, incorrect colour selection, incorrect product selection or other customer ordering errors.
This includes surplus flooring remaining after installation.
Any return that we agree to accept outside the customer's rights under Australian Consumer Law is entirely at our discretion and may be subject to conditions, restocking charges and other reasonable costs.
Nothing in this section excludes or limits any rights or remedies that cannot legally be excluded under Australian Consumer Law.
12. Faulty Products
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product has a manufacturing fault or otherwise fails to meet an applicable consumer guarantee, the customer may be entitled to a remedy under the Australian Consumer Law, depending on the nature and circumstances of the fault.
Where a customer believes that a product is faulty, they must contact Perth Online Flooring with their order details and supporting information so the matter can be assessed.
We may request photographs, batch information, packaging details, proof of purchase or inspection of the product where reasonably necessary to assess the claim.
Claims do not apply to damage caused after the goods have been collected or received by the customer, including damage resulting from transportation, loading or unloading, storage, handling, cutting, installation, misuse, improper maintenance or failure to follow the manufacturer's instructions, except where the Australian Consumer Law provides otherwise.
Customers are responsible for inspecting the flooring before installation and should not install any product they reasonably believe may be faulty.
Nothing in this section excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.
13. Natural Variation and Batch Variation
Natural timber and flooring products may contain variations in colour, grain, knots, markings, texture and appearance.
These variations may occur within individual boards, packs and production batches and do not necessarily constitute a defect.
Customers purchasing additional flooring at a later date acknowledge that an exact match with previously supplied flooring cannot be guaranteed.
14. Product Suitability
Customers are responsible for determining whether a product is suitable for their particular property, subfloor, environment and intended use.
Any general product information or assistance provided by Perth Online Flooring does not replace professional site assessment or installation advice.
Where acoustic, waterproofing, strata, building approval or other specific requirements apply, the customer is responsible for confirming those requirements before purchase.
15. Website Availability
We do not guarantee that our website will always be available, uninterrupted or error-free.
We may suspend, modify or discontinue any part of the website where reasonably necessary.
16. Intellectual Property
All website content, including text, graphics, logos, images, product information, branding and design elements, is owned by or licensed to Perth Online Flooring unless otherwise stated.
Content must not be copied, reproduced, distributed or commercially used without our prior written permission except where permitted by law.
17. Third-Party Services
Our website may use or link to third-party services, including payment processors, Shopify applications and external websites.
We are not responsible for the availability, content or practices of third-party websites or services except to the extent required by law.
18. Limitation of Liability
To the maximum extent permitted by law, Perth Online Flooring will not be liable for indirect, consequential or special loss arising from the use of our website or products.
Nothing in these Terms of Service excludes, restricts or modifies any guarantee, right or remedy that cannot legally be excluded, restricted or modified under Australian Consumer Law or other applicable law.
19. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.
20. Governing Law
These Terms of Service are governed by the laws applicable in Western Australia, Australia.
Any dispute arising in connection with these Terms of Service will be subject to the jurisdiction of the courts and tribunals of Western Australia, subject to any rights that apply under Australian law.
21. Contact
For questions regarding these Terms of Service, orders or products, please contact Perth Online Flooring using the contact details provided on our website.
Perth Online Flooring
Perth, Western Australia
