Terms & Conditions

These Terms and Conditions govern your use of this website (“https://perthonlineflooring.com.au/”) and any goods or services made available through it. By accessing and purchasing from this Site, you agree to be bound by these Terms and Conditions which constitute a contract between you and Perth Online Flooring (“we”, “us”, “our”).

If you do not agree to these Terms and Conditions, you must not use this Site. We reserve the right to revise these Terms at any time without notice. Continued use of the Site constitutes acceptance of any revised Terms.

1. Intellectual Property
  • All text, images, logos, designs, and other materials on this Site are protected by copyright, trade mark, or other proprietary rights owned or licensed by us.
  • You may not copy, reproduce, distribute, modify, transmit, or use any content for commercial purposes without our prior written consent.
  • Unauthorised use may result in legal action, including injunctive relief.
2. Product Information & Disclaimer
  • We make every effort to ensure product descriptions, pricing, and images are accurate; however, we do not warrant that all content is free from errors or omissions.
  • Timber and flooring products are natural materials. Variations in colour, grain, texture, and finish are not considered defects. Samples are indicative only.
  • Monitor displays and lighting conditions may cause variations between online images and actual products.
3. Pricing & Payment
  • All prices are in Australian Dollars (AUD) and include GST unless stated otherwise.
  • Prices are subject to change without notice prior to order confirmation.
  • Full payment is required prior to dispatch or collection. We reserve the right to correct any errors in pricing at any time.
4. Delivery
  • Deliveries are made on pallets to the nearest accessible point suitable for truck or forklift access (e.g., driveway, garage, front verge).
  • Our delivery does not include carrying goods inside the property, upstairs, or beyond the drop-off point. Customers are responsible for moving goods inside.
  • Delivery dates are estimates only. We accept no liability for delays caused by freight providers, access restrictions, or circumstances beyond our control.
  • Risk of loss or damage to goods passes to the customer upon delivery to the drop-off point.
5. Orders, Cancellations & Returns
  • Orders for custom or special-order products are non-cancellable once confirmed.
  • Standard orders may only be cancelled before dispatch and may be subject to a cancellation fee.
  • We accept returns only for faulty or damaged goods reported within 7 days of delivery. Goods must be in original packaging and condition.
  • We do not accept returns for change of mind or leftover products.
  • Australian Consumer Law (ACL) Rights: Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
6. Third Party Services (Installers & Contractors)
  • Installation or other services may be provided by independent third parties not employed by or acting as our agents.
  • Any agreement for such services is between you and the third party provider.
  • We make no representation or warranty and accept no liability for the quality, certification, or suitability of third party services. Customers should verify insurance, licences, and competence of installers directly.
7. Limitation of Liability
  • To the maximum extent permitted by law, we exclude all warranties, representations, or guarantees not expressly stated in these Terms.
  • We are not liable for indirect, incidental, special, or consequential loss, including loss of profits, storage costs, transport costs, or delays.
  • Where liability cannot be excluded under the ACL, it is limited to:
    1. in the case of goods – replacement or resupply, or payment of the cost of doing so;
    2. in the case of services – resupply, or payment of the cost of doing so.
  • Notwithstanding the above, our total aggregate liability for any claim is limited to the amount paid by you for the goods in dispute or AUD $200, whichever is greater.
8. Indemnity

You agree to indemnify, defend, and hold us harmless from and against all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or related to your breach of these Terms, misuse of the Site, or violation of any law or third party rights.

9. Privacy

Personal data collected through this Site is managed in accordance with our Privacy Policy.

10. Governing Law

These Terms are governed by the laws of [Your State, e.g. Western Australia]. Any disputes are subject to the jurisdiction of the courts of that State.

(06.09.2025)

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